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Terms & Conditions

DX’s Rollerworld & Laser Quest are a provider of recreational activities including, but not limited to roller skating, laser tag, karaoke and entertainment machines. By booking any of our activities you and anyone your booking for agree to the following terms and conditions:

RollerCode

Our Rollercode is included in our terms and conditions. Everyone that enters Rollerworld must abide by the rollercode:

  1. To View Our RollerCODE Click Here

Online Bookings & Entry

  1. We reserve all rights of admission.
  2. No pass-outs or re-admission.
  3. Under 14 year olds must be accompanied by a paying adult (18+) in Rollerworld.
  4. No entry or exit is permitted on skates
  5. All tickets provide access to only the activities booked.
  6. Entry is not permitted without an online ticket or paying at the door.
  7. For online tickets:
    1. All booked persons must arrive at the same time, any unused spaces will be checked in without a refund. 
    2. You will receive a QR code on your booking confirmation, this must be ready to scan on entry.
    3. Tickets cannot be re-sold to a 3rd party.
  8. For tickets on the door:
    1. There is a £1 fee for paying on the door which is added to each skater.
    2. Tickets can be paid in Cash, Card or Gift Card.
    3. Online gift cards can not be used on the door and can only be used for online bookings.
  9. Any spectators, including, but not limited to parents, guardians and friends will need to pay a spectator fee to enter.
  10. Registered carers for participants with disabilities of any activity are entitled to a free skating or spectator ticket on provision of a valid Carer ID.
  11. Your skates will be checked on entry, if the skates are deemed dangerous to yourself, others or have the potential to damage the rink they will not be allowed in Rollerworld. More details can be found on our Rollercode.
  12. All bags will be checked on entry, if a bag is too big to fit in a locker 

Own Skates

  1. No dirty, damaged & oiled skates or skates with dangerous axels
  2. No aggressive inline skates
  3. No floor marking wheels or stoppers
  4. All quad skates must have 2 good toe stops or jam plugs
  5. All skates are checked for rink worthiness
  6. If your skates are not up to these standards on entry or on the rink you will have to repair, replace or hire new skates.

Food & Drink

  1. No food or drink can be brought into Rollerworld
  2. Drinking fountains can only be used to fill bottles due to Covid-19 Safeguarding Rules
  3. Over 18’s only in the RollerBar – No excessive drinking – Challenge 25 ID Required

Dress Code

  1. Recommended Smart/Casual.
  2. No loose items of clothing including but not limited to hats & jumpers tied around your waist on the rink.
  3. No offensive clothing.
  4. All shoes, coats, bags etc must be locked in lockers.
  5. If your belongings or bags are too big to fit in a locker they can not be brought into the venue.
  6. Lockers cost a non-refundable 20p

When Inside

  1. This venue has steps and ramps
  2. Smoke and flashing light effects are used during skating sessions and Laser Quest games during any time
  3. No professional or flash photography without the prior consent of Rollerworld management
  4. No phones or listening devices on the rink
  5. No Chewing gum anywhere inside Rollerworld
  6. No swearing or anti-social behaviour
  7. No smoking, E-cigarettes or similar devices inside Rollerworld

CCTV

  1. CCTV is in 24 hour operation
  2. Any incidents must be reported in writing to Rollerworld management within 7 working days

Skating

  1. Roller skating, like all sports, has risks that should be considered. Even fully trained and experienced skaters have the risk of injury due to the nature of the sport. Neither the owner, the management nor any staff of Rollerworld shall be liable for any accident or injury to any customer or third party.
  2. Accidents can occur through one’s own lacking of skill and experience, or by collision with another skater. Our staff are trained in rink traffic control, basic first aid, and proper roller skating surface and equipment maintenance. For this reason, skaters shall comprehend the existence of risk as skaters themselves or other parties are possible to cause accident.
  3. If you are a beginner, we highly recommend you to consider taking lessons with our qualified roller skating instructors prior to attempting this sport. For more information please see our Learn to Skate courses.
  4. All skaters shall properly behave and observe all rules provided in our rollercode. Skaters shall fulfil their obligation to take care of themselves and their children.
  5. By entering Rollerworld you agree to adhere to our Rules and follow the instruction of the staff. Failure to abide by the Skate Steward’s or other staff’s instructions shall be liable to eviction.
  6. Elderly who are over the age of 60, pregnant women, those who cannot take care of themselves or have related epilepsy, as well as patients who have cardiovascular disease, asthma, poliomyelitis, osteogenesis imperfecta or other bone disease, are advised that roller skating is not suitable and should consult with a doctor before participation.
  7. We caution parents to seriously consider the consequences before allowing your children to attempt roller skating. We highly recommend parents to consider taking the children to our Learn to Skate courses with our qualified roller skating instructors prior to attempting this sport.
  8. Skaters are forbidden to bring digital appliances, food or drinks on the rink.
  9. All personal belongings and valuable items must be placed in lockers provided. Neither the owner, the management nor any staff of Rollerworld shall be responsible for the loss, theft or damage to, any property or valuable belongings of any skater or visitor. No personal belongings or valuables shall be entrusted to any Rollerworld employee.
  10. In accordance with these terms and conditions, neither the owner, the management nor any staff of Rollerworld shall be liable or responsible for an accident whether caused by the skater him/herself, or any collision with other skaters. Take these risks into account before you attempt this sport.

Laser Quest

  1. All participants of Laser Quest acknowledge that by the virtue of the nature of the game that there are risks of injury to yourself or others and injuries except for death or personal injury caused as a result of the negligence of Laser Quest at Rollerworld and its staff, Rollerworld and Laser Quest accept no liability.
  2. Personal belongings are to be stored in lockers for the duration of the game.
  3. All participants agree to abide by the instructions and rules given by the Laser Quest marshal.
  4. All participants are aware that this activity is of an intense nature and darkness, smoke, flashing lights, sound effects, obstacles, steps, stairs and raised levels are all part of the game.
  5. Running, climbing, and physical contact is not allowed while playing.
  6. Participants accept full responsibility for damage to the Laser Quest facilities and/or equipment caused by them.
  7. All medical, medicinal, and allergy information that may effect participation in Laser Quest needs to be told to the Laser Quest marshal before playing.
  8. Any event of equipment failing must be notified to a Laser Quest marshal immediately and complaints to be raised with reception. Equipment will be tested before resolving a complaint.
  9. All participants will abide by the RollerCODE

Parties

  1. Minimum of eight birthday party guests
  2. All Parties include a Party Meal
  3. Meal time is arranged by Rollerworld
  4. All food and drink is provided during meal time only.
  5. Meal time is a maximum of 30 minutes, your table will be cleared at the end of the 30 minutes to make room for other parties.
  6. You may bring a Birthday Party Cake which we will present for you.
  7. No balloons or decorations permitted in the venue.
  8. No other food or drinks permitted into the venue.
  9. Additional drinks + food can be purchased from the RollerCAFE.
  10. Drinking Water fountains available.
  11. Birthday Party space is available for the duration of the meal only
  12. The Birthday Party organizer – you – must ensure that each guest has 20p coins for lockers
  13. All coats bags shoes etc. must be locked in lockers
  14. Laser Quest will be played with other guests
  15. Party payment in full on entry – either cash or card (deposits will contribute to the final cost of the party)
  16. Deposits are non-refundable at any time.
  17. Entry subject to RollerCODE

Lessons

 
  1. All terms outlined under skating apply to our group skating lessons.
  2. For lessons purchased in month packages, failure to attend a lesson date will not permit refunds or attendance to lessons not in the package you selected.
  3. Purchase of a single lesson is not available at this time on all ages group lessons.
  4. All medical, medicinal and allergy information must be provided on sign up for each participant. Failure to provide information may result in removal from the skating lessons.
  5. Skating lessons must be paid for upfront when booking online.
  6. We reserve the right to alter or cancel any part of the course.

Extra Laser Quest Games

  1. All online and on the door skating or Laser Quest receipts can be redeemed for a discounted Laser Quest game on the same session as the original activity.
  2. Discounted skating is also available for Laser Quest tickets only on the same session as the Laser Quest game.
  3. Discounted games can not be claimed by 3rd parties, only the original participant in the activity.
  4. This offer is subject to availability.
  5. To guarantee spaces the full price would have to be made for an online booking.
  6. Additional game discounts are only available on the door.

Cancellations & Refunds

  1. For Event Bookings:
    1. 48 hours notice must be given by email to receive a refund.
  2. For Session Skating Bookings:
    1. 12 hours notice must be given by email to receive a refund.
  3. For Laser Quest Bookings
    1. 24 hours notice must be given by email to receive a refund.
  4. For Karaoke Bookings
    1. 48 hours notice must be given by email to receive a refund.
  5. For Laser Quest Bookings
    1. 24 hours notice must be given by email to receive a refund.
  6. For Club Bookings
    1. 48 hours notice must be given by email to receive a refund.
  7. For Party Bookings
    1. Deposits are non-refundable
  8. For Group Lesson Bookings
    1. 48 hours notice must be given by email to receive a refund.
  9. For Adam Jukes Private Bookings
    1. 48 hours notice must be given by contacting Adam Jukes here to receive a refund.
  10. For Private Hire & Exclusive Hire Bookings
    1. Deposits are non-refundable
  11. No refunds will be provided if notice is not given by either email or through our contact form.
  12. On all online tickets, all booked persons must arrive at the same time, any unused spaces will be checked in without a refund. 
  13. Full prices for parties are made at the door on arrival and are non-refundable.

Our Terms & Conditions were last updated on 3rd July 2021.